In short: if you're stuck on something or have a question, we'll answer.
How to reach us
| Channel | For | Who answers |
|---|---|---|
| WhatsApp — wa.me/5551981669468 | Questions, issues, suggestions | Everyone. Pro gets priority. |
| Email — ffgamesretro@gmail.com | Matters that need a record (billing, account) | Team |
| Community | Strategy and study questions among players | Other users + team |
Pro = priority support. Pro subscribers get answered first in the WhatsApp queue.
Before reaching out, try the Help Center
Most questions are already answered:
- Getting Started — from sign-up to your first analysis.
- FAQ — the most common questions.
- The article for each feature (importing hands, diagnosis, finance, etc.).
To help us help you faster
When you open a ticket, send us:
- What you were trying to do ("I was importing a file from GGPoker").
- What happened ("0 new hands showed up") and what you expected.
- Which screen you were on (Management, Diagnosis, etc.).
- If possible, a screenshot.
- Your sign-up email (so we can find your account).
The more specific, the faster we solve it. "It didn't work" on its own makes us ask follow-up questions, which slows things down for you.
Billing, cancellation and refunds
- Cancel Pro: cancel whenever you want, no lock-in. Pro access continues until the end of the period already paid. See the step by step in Plans and Subscription.
- Billing issue or refund: reach out on WhatsApp with your sign-up email handy.
Response time
We're available during Brazil business hours. We do our best to reply the same business day; Pro gets priority in the queue.